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Shipping & Returns

Shipping Policy

Do you have FREE SHIPPING?

We sure do!

Our shipping price is a flat rate price of $14.95 and is express shipping only, delivered within 2 business days by Aus Post.

 

If you'd like to add Signature on Delivery for peace of mind, it's an extra $2.95.


Australia Post recently altered their delivery methods and now will do a "Safe Drop" for all parcels that do not include Signature on Delivery. If your postal delivery person does a Safe Drop and your item goes missing, unfortunately this can only be chased up with Australia Post by the recipient (yourself) and not the sender (us).

Contact Australia Post on 13 76 78 with your tracking number to follow up missing items. You can request a photo of the item and where it was left from Australia Post.

How long will it take for me to receive my order?

Your package is dispatched from our warehouse in Coburg, Victoria. We use Australia Post and in most cases you will see your order one day after dispatch if you live in a major metropolitan area in your state and choose Express Post.

To give you some idea of when you can expect your order if you choose Express Post, here's the average shipping times for each capital city in Australia (if you place your order before 9.00 am EST - otherwise add an extra day if you order after that time).

Melbourne: Next Day
Sydney: Next Day
Brisbane: Next Day
Canberra: Next Day
Perth: 2 days
Hobart: 1 - 2 days
Darwin: 2 days

 

Can I cancel my order before it ships?

We will happily cancel any unshipped orders up until the time that the order is due to ship out from our warehouse (generally at around noon EST).

Please phone us ASAP on the number provided at the top of our website with your name and order number to cancel an order that has not yet been shipped.

Items that have left the warehouse can no longer be canceled, and recalling an item through Australia Post generally takes a lot longer than delivery. We suggest contacting us regarding a Change of Mind return (see below), and if allowed, accepting delivery and sending the parcel back to us.

 

 

 

Can I have my order sent to a Parcel Locker?

We can ship to a Parcel Locker, provided we can verify your identity.

As Aus Nicopods sells a restricted product, we are required to have identification verified if a customer wishes for their items to be sent to a Parcel Locker. We will request identification be provided before we ship your order. Only identification that provides photographic proof is acceptable. This includes:  

  • a state government issued Proof of Age card

  • a driver’s license or learner’s permit

  • an Australian or international passport.

Return & Exchange Policy

What is your store's returns policy?

We aim to sort out any issues you have, and you can always contact us at ausnicopods@gmail.com  or via telephone at the number listed at the top of this website. If an error has been made in your order (e.g. a missing or incorrect item) please contact us immediately and we will rectify in our next shipping cycle.

Returns are accepted dependant upon some terms and conditions. If a product is faulty immediately then a refund or replacement will be issued once we have received and assessed the item. We offer a further refund or replacement warranty on all of our products, depending on the item. In some cases the item will be replaced with a 'for-like' product depending on availability (we will always liaise with you before doing this).

Australian law provides some guarantees for purchasers regarding faulty items. However, returns are not necessarily allowed if any of the following apply:

  • The product's condition has been worsened by the use of the product.

  • There has been significant use of the product.

  • The product has been used incorrectly.
     

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nicopods contain food grade ingredients and as such are non-returnable. Nicopods are disposable items and as such only a Dead On Arrival (DOA) warranty is provided. Please contact us within 24 hours if any Nicopod product is DOA. DOA warranties are only valid if the product has not been opened.

If more than three months have gone by since your purchase, your product reverts to the manufacturer's warranty. Information regarding manufacturer warranties can be found in the product box or on the manufacturer's website, and Aus Nicopods is happy to assist with these warranty claims.

 

How do I submit a request for a return?

Faulty Products

Potentially faulty products must be accompanied with the following information:
(1) Your full name and order reference number;
(2) A brief overview of what you wish to return and why you believe it is faulty;
(3) Any steps you have taken to alleviate the fault;
(4) Your desired resolution (refund, replacement, etc.)

(Please note that whether or not you receive a refund or replacement, or any other form of resolution, is at the discretion of Aus Nicopods. Generally faulty products will be replaced rather than refunded.)

Incorrect Item Received

If we have sent an incorrect item in an order, please notify us as soon as possible and we will rectify the issue. We may or may not request the incorrect item to be returned to us, and this must be in an unused condition and is at our discretion. 

Item Arrived Damaged

If your item arrives damaged during transit, please notify us as soon as possible and we will rectify the issue. We may or may not request the incorrect item to be returned to us, and this must be in an unused condition and is at our discretion.

Change of Mind

Change of mind return requests can be made here and are entirely at our discretion. These items must be unused and in their original sealed packaging. Any used change of mind return requests will be rejected.

Nicopods

As Nicopods contain food grade ingredients we cannot accept a return on these items.

All return requests must be accompanied by an explanation of the reason for return as well as supporting images (incorrect item, fault in question, etc.). Return requests without these may be rejected and more information sought. Resolution is at the discretion of Aus Nicopods.

Submitting a Return Request

Please email ausnicopods@gmail.com with all relevant information, and we will get back to you within 24-48 business hours.

(1) Your full name and order reference number;
(2) A brief overview of what you wish to return and why you believe it is faulty;
(3) Any steps you have taken to alleviate the fault;
(4) Your desired resolution (refund, replacement, etc.)

 

Will I be reimbursed for the cost of shipping my item back to you?

You will be responsible for the return postage cost of your items in some instances. We will be accept the return postage cost of your item to you should it be deemed not faulty, and for any return postage costs of your replacement item should your returned item be deemed faulty.

 

Am I able to return my item if I've changed my mind about it?

We reserve the right to accept or deny "change of mind" ("buyer's remorse") returns at our sole discretion. These returns will only be accepted if the item is unused and unopened in its original packaging.

 

When will I receive my refund?

If you are approved for a refund rather than replacement, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 48 hours. Please note that depending on your card issuing bank or method of payment, refunds could take several days to be applied to your account.

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